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‘We make excellence in others our own property’
Instructional Techniques Training is designed for airlines, aviation operators and training organisations (Part 147).
Many people aspire to work as an Instructor. Training others is a skill, “but who Trains the Trainer?”
Individuals progressing towards, or developing their role as an Instructor face one of the most challenging and rewarding learning curves of their career. This highly practical and interactive 4 day course provides a comprehensive foundation for new Instructors or those Instructors wishing to refresh their current skills.
Our ITT course objective is ‘to enable delegates to design, train, evaluate and follow up effective training programmes’. They will also learn how to design training of any length for groups of varying sizes. We focus on delivery skills (effective body language and voice projection) and also teach classic techniques about handling difficult trainees and controlling the group. Participants will also learn how to maximise individual learning through their approach and training style and build greater confidence in their ability to interact with and motivate trainees.
During the course, Instructors will design and deliver a wide range of training presentations which will be video recorded. All Instructors have the right to receive motivational and developmental feedback. Our observation process is a means of achieving this and is hoped that these observations will be seen as a valuable personal development opportunity, helping create greater levels of reflection and performance improvement. Each Instructor will leave the course with, DVD recordings, feedback sheets and Instructional Techniques Observation Feedback Record.
All delegates receive a detailed certificate confirming attendance of this course.
Our instructors are experts in the field of Instructional Techniques and specialise specifically in these areas.
LEARNING AND DEVELOPMENT COURSES
MENTORING/COACHING TRAINING
At CST we believe effective mentoring/coaching should be unbiased, have objectives that identify the qualities and abilities in other people with the aim of developing them. Accomplished mentoring/coaching recognises which hurdles are difficult to get over and finds ways to get over or circumvent them when appropriate, ensuring that clearly defined goals are met.
The benefits of these new tools and techniques provide the backbone to a good mentoring/coaching relationship, which needs to be built on trust and mutual cooperation.
MANAGEMENT TRAINING
Our Management Training Programmes are inspirational, enjoyable and successful, elevating Managers and their organisations to greater business effectiveness. Specifically for new or existing Managers we can design and deliver a course that is centred on your exact requirements and based upon your Manager's training needs, making your Manager into leaders.
CUSTOMER SERVICE TRAINING
The quality of Customer Service delivery, both face to face and by telephone is an essential competitive-edge issue for most organisations. Customer Service Training is designed to assist an organisation in maintaining a clear focus on quality Customer Service when dealing with customers. We can design and deliver a course that is centred on you exact requirements.
Our instructors are experts in the field of Learning and Development and specialise specifically in these areas.
